#ladder

The moderation ladder

1. remind a friendly word
2. mute +b mute:
3. kick they can come back
4. ban +b *!*@host
5. akick enforced by ChanServ

#troll

Someone is trolling

1. remind once, calmly
2. mute: /mode #chan +b mute:*!*@host
3. still going? /msg ChanServ BAN #chan +1d nick reason — a one-day ban
4. don't argue — act, then move on

#spam

Spam / bot wave

1. /mode #chan +R — only logged-in users can join
2. optionally +M so only logged-in users can speak
3. /mode #chan +b mute:unauthed:*!*@* quiets everyone not logged in
4. report in #help so staff can act network-wide
5. remove the modes once calm

#flood

Floods & repeats

1. /mode #chan +f kickban:6:4 — 6 lines in 4s gets kickbanned
2. /mode #chan +E mute:3:10 — repeating the same line gets muted
3. /mode #chan +B block:10:70 — blocks messages that are 70% caps
4. /mode #chan +J 30 — kicked users wait 30s to rejoin

#evasion

Ban evasion

1. ban the account: /mode #chan +b account:name
2. make it stick: /msg ChanServ AKICK #chan ADD *!*@host reason
3. repeat evasion breaks network rules — report via the helpdesk

#takeover

Takeover

1. /msg ChanServ ENFORCE #chan SECUREOPS removes ops from anyone without access
2. /msg ChanServ ACCESS #chan LIST — review who has access
3. turn on SET #chan SECUREOPS ON and SET #chan SECUREFOUNDER ON
4. never share your NickServ password

#staff

When to call network staff